Privacy Policy

Effective Date: 19 July 2025

Forest Connection is committed to protecting your privacy and ensuring your personal information is handled in a safe, secure, and transparent manner. This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal and sensitive information:

  • Full name, contact details (address, phone, email)

  • Emergency contact information

  • Medical conditions, accessibility needs, dietary requirements

  • Payment and transaction details

  • Participant feedback and session notes

  • Information collected via our website (e.g. IP address, cookies)

2. How We Collect Information

We collect personal information directly from you when you:

  • Register or book a session

  • Complete a waiver or consent form

  • Communicate with us via phone, email, website, or social media

  • Provide medical or emergency contact details

We may also collect information through third-party booking platforms or as required for compliance with NDIS participant records.

3. Why We Collect Your Information

We collect and use your personal information for the following purposes:

  • To deliver forest therapy and nature-based wellness services

  • To assess session suitability and ensure participant safety

  • To manage bookings, payments, and communication

  • To comply with legal and insurance obligations

  • To support continuous improvement through anonymised data

  • To promote services (with consent for media or testimonials)

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal data. Your information may be disclosed to:

  • Certified Forest Therapy Guides delivering the session

  • Emergency services if required for safety

  • Legal or regulatory bodies as required by law

  • Third-party platforms for processing payments or managing bookings

All such disclosures are limited to what is necessary and conducted in accordance with this Privacy Policy.

5. Storage and Security

Your personal data is stored securely using appropriate administrative, physical, and technical safeguards. We retain records only as long as necessary and securely dispose of data when no longer required.

Digital data is protected through secure access systems and encrypted storage. Paper records, where used, are stored in locked facilities.

6. Access and Correction

You have the right to access and correct your personal information held by Forest Connection. Requests should be submitted in writing to:
Email: forestconnection2025@gmail.com

We aim to respond within 30 days of receiving a request.

7. Website and Cookies

Our website may use cookies and analytics tools to improve usability and track performance. You can adjust your browser settings to refuse cookies if preferred.

8. Complaints

If you believe we have breached your privacy, you may contact us to raise your concern.
Phone: 0420527705
Email:  forestconnection2025@gmail.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Updates to This Policy

This policy may be updated periodically. The latest version will always be available on our website. Material changes will be communicated directly to affected participants.

Contact Us
Forest Connection
Phone: 0420 527 705
Email:  forestconnection2025@gmail.com